Cancelation Policy

Refund Policy:

• Private consultations must be paid in full, in advance, before scheduling.
• Please be careful when scheduling an appointment time. We do not refund canceled appointments.
• Private appointments are conducted by telephone. Adrienne will call you.
• Please be available promptly at the designated start time. Because Adrienne is often booked back-to-back, she cannot extend your session (or refund it) if you are running late.
• Adrienne’s appointments are conducted in English. At this time, she cannot make calls outside the United States.

How to Schedule if You’re a VIP:

• Please go to the link on your VIP card to schedule your appointment.

How to Schedule if You’re Not a VIP:

• We use a scheduling software, called TidyCal, to book private consultations.
• TidyCal will send you an automated invitation by email, within 10 minutes.
• IMPORTANT! Once you receive your invitation, you must click the green YES button to post your appointment on Adrienne’s calendar.
• Can’t find your invitation? Search spam for the subject line: “INVITATION” or “PRIVATE CONSULTATION.”
• Still need help? Contact us, using the form at the bottom of this page.

To Reschedule:

• We honor 1 request to reschedule, per appointment.
• To reschedule, you must notify Adrienne 24 hours in advance. Your invitation contains instructions for rescheduling. (Or you may contact us directly, using the form at the bottom of this page.)
• If you need to update your email or phone number, please contact us immediately. (Use the form, below.)